User Forum

Get Satisfaction is Rebtel's official support forum for all of our services. You can get help from other Rebtel users with similar questions.

We also appreciate suggestions and feedback as it helps us to improve the service. The Rebtel Customer Team is also available to help you on the forum.

How Rebtel app connects call? via local access number?  

The Rebtel App will recognize when you are dialing an international number on your Android’s native phone dialer or address book and turn it automatically into a Rebtel call for you.

What does that mean? Rebtel app forwards the call to local access number?

1. My call plan has unlimited calls to 'only' five local numbers.
2. No data plan. May not be connected to wifi always.

So how 'exactly' the app work? Should I simply add local access number for unlimited call. Wish the app was intuitive.

Price increase!  

Dear Rebtel user,

We have unfortunately been forced to increase our price to the following destinations them due to capacity issues and to be able to sustain the same level of quality.

Brazil Mobile: 19,9c
Trinidad & Tobago Mobile: 24,9c
Liberia Mobiles Other: 39,9c
Tunisia Landlines: 39,9c
Andorra Landlines: 2,9c
Monaco: 5,9c

(Prices are in US cents)

We are constantly working with our suppliers to provide the lowest possible rate, but we don’t have a date when this might be possible.

We recommend you to earn credit by inviting friends and lower the effective rate that way you get 10 USD for the friends that signs up through the invitation link, make a call and add credit to their account the first time.

We are truly sorry for any inconvenience this may have caused.

Kind Regards,

Rebtel Customer Support Team

Network outage in Montreal  

Dear users,

Our local provider in Montreal, Canada is experiencing a network outage which started at at 2012-05-05, 06:50 GMT and has not been solved completely yet.

They are already working on this and we will inform you when our numbers are fully operational again.

We apologize for the inconvenience that this may cause you and we thank you in advance for your understanding!

Best Regards,

Rebtel Customer Team

How to transfer credit from one rebtel account to another?  

Hi,
I had a landline number against which I have lots of credit. Later I got a mobile number (also registered with rebtel with a different username). So is there a way that I can transfer my credits from one rebtel account to another?

Technical issues in Dominican Republic solved!  

Dear user,

The service has now been restored in Dominican Republic.We apologize for any inconvenience caused.

Thank you for your cooperation and understanding,

Rebtel Customer Support Team

New Update for the iPhone application!  

Dear user,

The latest update, 2.02, for our new iPhone app is live on the App Store and ready for download.

The update includes the following improvements and fixes:

- Be in control. Select if you want to place your calls using WiFi/3G or Local minutes.

- Call issues between countries with the country code +1 is resolved. (US, Canada, Dominican Republic and many more).

Read more about the application here - http://www.rebtel.com/en/Services/iph...

Happy calling!

Very best,
The Rebtel Team

Rebtel Launches Free International Calling App for BlackBerry!  

The world's leading mobile VoIP brand enables free calling between BlackBerry and Android users in more than 50 countries

Rebtel, the world’s largest independent mobile VoIP company, today announced the launch of its new BlackBerry application, allowing BlackBerry users to make and receive free international calls between more than 50 countries.

You can download the application on App world. Just click on the link below and start taking advantage of the Rebtel service.

http://appworld.blackberry.com/websto...

The news immediately affects millions of BlackBerry users looking for a smart and simple solution for making free or affordable international calls. Rebtel currently has mobile offerings with similar Free Calls functionality available for the Android platform (since March 2010) and is adding it to their next version of Apple’s iOS iteration slated for release in Spring 2011.

Free international calls: Calls from Rebtel users to BlackBerry or Android devices with the application enabled from any phone are completely free of international charges.

Seamless background integration: When the user dials an international number, or selects an address book contact with an international number, the call is automatically intercepted and routed via Rebtel instead of their carrier.

No Wi-Fi needed: Similar to Rebtel’s Android app, Rebtel for BlackBerry works on the standard cellular network using local phone numbers and users’ monthly local minutes instead of requiring an active Wi-Fi connection to connect calls. The Rebtel app works anytime, anywhere and works with the standard operator, dialer and address book.

Rebtel for BlackBerry is available starting today on BlackBerry App World.

Happy calling!

Best regards,
The Rebtel Team

Can I use Rebtel while traveling?  

Me and my friend are going on vaccation. Can we use Rebtel to call each others mobilephones to a lower cost? Can my kids call me at a low cost when i am away?

How much does Collect call cost?  

I live in US and am trying to provide my friend in Australia who doesn't have Rebtel service my rebetl call back number . When she calls me on that number do I get charge at my rate (US calling Australia mobile rate $0.16/min or the Australia calling US rate $0.015/min)?

New Rebtel PC app 2.3 update available!  

Dear user,

In October of last year, we released the very first version of Rebtel for desktop PCs, and today we’re proud to announce the latest and much improved, number 2.3. The new version includes the following improvements:

-Better Call History
-Easier To Earn Free Credit
-Filtering of Contacts
-Better Handling of Your Sound Devices

And you can download at http://www.rebtel.com/en/Services/PC-...

If you’re unfamiliar with our PC app, be sure to check out the video at http://blog.rebtel.com/tag/rebtel-for...

Happy calling!

Kind Regards,

Rebtel Customer Support Team

How can I earn free credit?  

hi my no is [private contact information removed] ,i am not getting any offers or bonus as our friends get,can you help me and add bonus to my account.

Issues to log in? Try entering your number including country code  

If you have trouble logging in, try entering your phone number in international format.

ie.
+1 XXX XXX XXXX for USA

+44 XX XXX XXXX for UK

You can choose to have a new PIN number sent to either your mobile phone or e-mail address Click on the link below and follow the instructions.

http://www.rebtel.com/en/Utility-Page...

You can also retrieve a new PIN number by calling the Rebtel Access number, press option five and follow the instructions.

Make sure type in your registered number and the international format.

Send an e-mail to customerteam@rebtel.com If you still have problems to log in to your accoun

How do I change my personal PIN?  

I forgot my PIN so I was sent a new one but now I want to change it to something I can remember. Where do I go on this site to change it????

Why can't I add non-Rebtel-country phones to my acct?  

I have a Trinidad & Tobago (+1868) local SIM. While Trinidad is not a Rebtel country the mobile operator has very good rates for calling the US (and Canada), about the same as calling a local Trinidad landline, though the rates for calling other countries are awful. I hence would have liked to add the phone to my account so that I could make overseas calls via US Rebtel numbers.

This, of course, isn't possible. Rebtel complains that since Trinidad isn't a Rebtel country I can't add the number. In this case, however, that makes no practical sense to me; since US numbers are as cheap to call from the phone as Trinidad landline numbers, having local numbers to call through wouldn't improve anything.

Is there no way to force a number to be treated like a US number for the purposes of Rebtel registration? Even if I can somehow prove that I know what I'm doing when I do that? It seems to me that adding a phone number from a non-Rebtel country, which is prohibited, is almost always better than using Rebtel while roaming in the same country with a phone from your home country, which Rebtel doesn't (can't) prevent.