Billing and Payment

• How do I add credit to my account?

  • Log in to your Rebtel account, click on 'Add credit' and follow the instructions.

• What payment methods can I use?

  • Rebtel accepts payment with VISA, MasterCard or American Express credit cards. You can also use Pay Pal and Ukash.

    Ukash is available in Ireland, France, Germany, the Netherlands, Spain, Sweden and UK.
    

• How do I make a payment with Ukash?

  • Go to the closest recognized Ukash retailer and choose the amount that you would like to credit your Rebtel account with.

    The Ukash vouchers can be issued in GBP or EURO – this is automatically exchanged for USD.

    Find your shop, or visit Ukash at http://www.ukash.com/
    

• What is the maximum amount of credit I can add to my Rebtel account?

  • If you use Ukash you can add an unlimited amount of credit to your Rebtel account.

    
    If you pay by credit card or PayPal the maximum amount is $100.

• How much credit can I have in my Rebtel account?

  • You can have a maximum of $120 of credit on your Rebtel account.

    If you use Ukash you can have an unlimited amount of credit on your Rebtel account.
    
    

• I don't want to pay with a credit card - what should I do?

  • You can use Ukash or PayPal. However, we do not support PayPal’s automatic recharge service.

• How many credit cards am I allowed to use on my Rebtel account?

  • You are allowed to have three different credit cards on your Rebtel account.

• Can I use my credit card to pay the accounts of friends or family members?

  • No. To prevent fraud a card can only be registered to one account. If you want to pay for your family members or other friends we recommend you to use PayPal or Ukash instead.

• Can I get an invoice and/or a receipt for my payments?

  • Rebtel provides receipts in PDF format as soon as your payment has been accepted. The file may be printed and is a valid receipt.

    
    Your receipt is sent to the email address you registered with your account.
    

• I used Pay Pal but there is still no credit on my account, what’s wrong?

  • If you have used Pay pal’s e-check service it usually takes three to four business days before the transaction is cleared but it can take up to ten business days.

• How do I know how much I've been charged for a call?

  • If you are a Rebtel member you can always check your account history. This is updated immediately after you make your call.

• My friend called me and I got charged, why?

  • If your friend isn’t a Rebtel user and call you, you’ll get charged a per-minute rate for the call from their country to your country.

    
    If your friend is a Rebtel user and initiates the call they will be charged for the call.
    

• Is it safe to make a payment with Rebtel?

  • Yes, Rebtel is a reliable company. All transactions are encrypted using SSL technology.

    Rebtel doesn’t store any credit card details.
    

• How will Rebtel use my contact details?

  • We do everything we can to protect your personal information. You can learn more in our Terms of service.

• How much credit can i have on my Rebtel account during the first month?

  • You can have a maximum amount of $17 during your first month with Rebtel.
    

• Why do I see 'Payment failed' when I try to credit my account?

  • The three most common reasons are:

    • The connection to your card provider is not available.
      
    • Your credit card has expired.
      
    • Your card provider does not accept your payment request.

    If none of these reasons apply please try again - there may have been a problem with your internet connection.
    

• The Rebtel bills are in US dollars. Do you have the rates in other currencies?

  • You are able to choose from 16 different currencies.

    Click on the link below and select the currency you would like to see the rates in.

     Check out our low Rates
    

• Does Rebtel charge per minute or per second?

  • Rebtel charge you for the first minute and then for every six seconds.

• What is Auto top-up?

  • Rebtel Auto top-up credits your Rebtel account automatically after it falls below a certain threshold. You can request this on the 'Payment details' page, which you can find under 'Settings'.
    
    Your account will then be automatically topped up once your limit is lower than $1 USD. Rebtel will automatically top up your account to the amount that you choose.
    
    Your credit card will be debited as it would be when making a manual purchase. Once you've enabled the Auto top-up facility, there's no need to approve each Auto top-up.

• Can I disable the Auto top-up option?

  • Yes, log in to your Rebtel account and click on 'Settings'. Then click 'Update payment details' and follow the instructions.

• Can I change the Auto top-up amount?

  • Yes. Log in to your Rebtel account and go to 'Update payment details'. You can automatically top up your account with either $10 or $25.

• FAQ
• General
• Usage
• Registration and logging in
• Billing and Payment
• The Rebtel Operator
• Rebtel Operator Numbers
• Technical information