FAQ - Billing and Payment

How do I add credit to my account?
What is Foreign Transaction Fee? Why have I been charged $0.30 on my bank statement for this fee?
What payment methods can I use?
How do I make a payment with Ukash?
What is the maximum amount of credit I can add to my Rebtel account?
I don't want to pay with a credit card - what should I do?
How many credit cards am I allowed to use on my Rebtel account?
Can I use my credit card to pay the accounts of friends or family members?
Can I get an invoice and/or a receipt for my payments?
I used Pay Pal but there is still no credit on my account, what’s wrong?
How can I receive a refund from Rebtel?
How can I know if I am eligible for a refund?
How do I know how much I've been charged for a call?
My friend called me collect through Rebtel and I got charged, why?
Is it safe to make a payment with Rebtel?
How will Rebtel use my contact details?
How much credit can i have on my Rebtel account during the first month?
Why do I see 'Payment failed' when I try to credit my account?
How does Rebtel charge?
Does Rebtel store my credit card details?
Which currencies does Rebtel support?
Can I request documentation of my account history/receipts?
How can I change my preferred currency?
How do I edit/change my billing address?
What is “Verified by Visa”/”Mastercard Secure Code”? Why am I being asked to enter a password while making my payment?
Why is my account locked after making a PayPal payment?
What is Auto top-up?
Can I disable the Auto top-up option?
Yes, log in to your Rebtel account and click on 'Settings'. Then click 'payment details' and follow the instructions.
Can I change the Auto top-up amount?
Why am I being charged for Lux VAT?

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