FAQ - Billing and Payment

How do I add credit to my account?
What is Foreign Transaction Fee? Why have I been charged $0.30 on my bank statement for this fee?
What payment methods can I use?
How do I make a payment with Ukash?
What is the maximum amount of credit I can add to my Rebtel account?
If you use Ukash you can add an unlimited amount of credit to your Rebtel account.

If you pay by credit card or PayPal the maximum amount is $150, £110 or 128€.
I don't want to pay with a credit card - what should I do?
How many credit cards am I allowed to use on my Rebtel account?
Can I use my credit card to pay the accounts of friends or family members?
Can I get an invoice and/or a receipt for my payments?
I used Pay Pal but there is still no credit on my account, what’s wrong?
How can I receive a refund from Rebtel?
How can I know if I am eligible for a refund?
How do I know how much I've been charged for a call?
My friend called me collect through Rebtel and I got charged, why?
Is it safe to make a payment with Rebtel?
How will Rebtel use my contact details?
How much credit can i have on my Rebtel account during the first month?
Why do I see 'Payment failed' when I try to credit my account?
How does Rebtel charge?
Does Rebtel store my credit card details?
Which currencies does Rebtel support?
Can I request documentation of my account history/receipts?
How can I change my preferred currency?
How do I edit/change my billing address?
What is “Verified by Visa”/”Mastercard Secure Code”? Why am I being asked to enter a password while making my payment?
Why is my account locked after making a PayPal payment?
What is Auto top-up?
Can I disable the Auto top-up option?
Can I change the Auto top-up amount?
Why am I being charged for Lux VAT?

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