Usage

• How does Rebtel work?

  • We create local numbers to call internationally.

    Type in your friend’s international number and we'll create a local number for you to call your friend on.
    

• How do I make a call using Rebtel?

  • Join Rebtel and create Rebtel numbers for your friends. Call the local Rebtel number that we provided you with. We'll then connect the call to your friend's international number.

• Do I need a Rebtel account to make a call?

  • Only Rebtel members can create Rebtel numbers. However, if you have received a Rebtel number from a Rebtel member then you can use it to call them even if you haven't joined Rebtel.

• How do I activate my numbers?

  • Call the Rebtel Operator from the number you registered. If you hear the operator welcome you to Rebtel, click NEXT.

    If you don't hear the Rebtel operator welcome you to Rebtel, you should click on FAILED. Rebtel will then call you in a few seconds. Take the call and follow the instructions from the Rebtel operator.

    You can also activate your number by calling one of your Rebtel contacts.

• Can I have more than one phone number registered on my Rebtel account?

  • Yes, but to be able to add a second phone to your Rebtel account, you will need to add credit to your account. You will then have the possibility to add up to as many as five different phone numbers.

    
    However, you'll need to choose a primary number (ideally the phone you'll be using Rebtel from most frequently - probably your mobile) as all incoming Rebtel calls will be connected to this phone.
    

• Can I use Rebtel when I travel?

  • Yes. However, you'll need to buy a SIM card in the country you're visiting, and set it up as your primary number for the service to work as it is intended. Rebtel doesn't handle roaming costs.
    
    All your Rebtel numbers will change to local numbers in the country you're visiting. (When you get home, simply change your primary phone again and your numbers will change back to local numbers in your home country again.)
    

• How can I change my primary number?

  • Login to your Rebtel account and click on Settings, then click on My phones and follow the instructions.

• Can I call my friend in a non Rebtel country?

  • Yes, you can make direct calls to your friends all over the world. Rebtel will charge a small per-minute fee for this, but it is still much cheaper than a normal international call.

• How can I be sure that it’s a local number that I’m calling?

  • If we don’t provide local numbers in your city we recommend that you ask your network provider how much they’ll charge for the numbers you create to call your friends on.

    
    All countries have different calling plans. Some countries charge their customer for long distance calls even though you’re calling a number that is within your own country.
    

• What do I use the Share functionality for?
  • If a friend/contact signs up by clicking on one of the buttons or links in your e-mail footer or blog you’ll receive 10 thank you minutes as soon as your friend signs up and make a call.
• How do I add the Call me button or the Call me link to my e-mail signature?

  • Right click and copy the Call me button and paste into your e-mail signature.

    
    If you have support for HTML you can choose to copy the text and paste in to your e-mail signature.
    

    
    

• How do add the Join Rebtel button or the Join Rebtel link to my e-mail signature?

  • Right click and copy the Join Rebtel button and paste into your mail signature.

    
    If you have support for HTML you can copy the text and paste in to your mail signature.
    

• Can I make emergency calls with Rebtel?

  • No, please call via your operator.

• Can I use Rebtel to send text messages (SMS)?

  • Not yet, but we're working on it.

• Can I use Rebtel to double dial?

  • Yes, call the Rebtel Operator and follow the instructions.

    You can find the number for your Rebtel Operator at the top of your contact list.
    

• Can I use Rebtel from my mobile phone or PDA?

  • Yes, you can use Rebtel from your mobile phone and from your PDA.

    You can access Rebtel from your mobile or your PDA at mobile.rebtel.com.
    

• How can I tell my friends about their Rebtel numbers?

  • When you create a Rebtel number for a friend, you can send it as a text message (SMS) or email. You can start using the number immediately.

• Can I use my Prepaid/Pay as you go phone with Rebtel?

  • Yes you can, but take in mind that it’s often a higher cost when using those types of phones so we recommend that you ask your provider the cost for calling a Rebtel number.

• My friend forgot their Rebtel number for me. Where can I find it?

  • Log in to your Rebtel account and click on 'Instructions' (to the right of your friend's number.) You'll see that you have an option to send your friend's Rebtel number to them as a text message (SMS).

• Can i use Rebtel to call land lines?

  • Yes, you can use Rebtel to call to both land lines and mobile phones.

• FAQ
• General
• Usage
• Registration and logging in
• Billing and Payment
• The Rebtel Operator
• Rebtel Operator Numbers
• Technical information