IMPORTANT — PLEASE READ CAREFULLY
Our communication with you and your privacy is important to us and we take great care to safeguard the ways in which any information you provide us with is collected and used.
If you would like to view, correct, complete or remove your personal information, please contact Rebtel at firstname.lastname@example.org.
You need to join Rebtel or join Sendly to use the Services. By joining you acknowledge you are of legal age, provided true information and are fully authorized to sign on behalf of any group requesting the Services.
Information collection and use in general
Rebtel uses your personal information to improve the Services, inter alia to offer more effective customer service. Your details may be stored and processed in Sweden, Luxembourg, the United States or any other country in which Rebtel or its affiliates, subsidiaries or agents maintain facilities. By using the Services, you consent to any such transfer of information outside your country. Rebtel abides by applicable safe harbour frameworks regarding the collection, use, and retention of personal information.
Sharing of your Personal Information
We will not disclose your personal information outside Rebtel and its controlled subsidiaries and affiliates without your consent, except as described in herein. Some services may be offered in conjunction with another company. In such cases, both Rebtel and the other company may receive information collected in conjunction with these co-branded services.
We may hire other companies to provide limited services on our behalf, such as handling mail-outs, providing customer support, hosting websites, billing, or performing statistical analysis. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are prohibited from using this information for any other purpose.
We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Rebtel; (b) protect and defend the rights or property of Rebtel (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of the Services or members of the public.
Offers and Promotions by third parties
We may use external advertising companies to serve ads when you have visited the Site. These companies may use information (NOT including your name, address email address or telephone number) about your visits to the Site and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Accessing your personal information
You may be able to view or edit your personal information online. To help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (mobile number and PIN).
Communications, notifications etc.
Rebtel may send you messages about updates, faults, alerts and other types of issues relating to technical aspects and/or the usability of the Services. Furthermore, when you use the Services through your mobile phone, Rebtel may use notification services to let you know of incoming calls, chats and other messages (also when your are not actively running an App). These services may be provided by a third party.
Rebtel may occasionally ask you to provide information on your experiences of using the Services which will be used to improve the quality of the Services. You are under no obligations to provide any such information. Any and all information which is voluntarily submitted by you in relation to any survey that you take part in is used for the purposes of reviewing this feedback and improving the Services.
Rebtel may from time to time contact you by email, phone, SMS or through any other appropriate information channel to keep you up to date with news about Rebtel and the Services, including new products, campaigns and promotions
You can stop the delivery of future promotional e-mails or SMS from Rebtel by following the specific instructions in the e-mail or SMS you receive or other promotional contacts from Rebtel by contacting our customer support at email@example.com.
You may also have the option of proactively making choices about the communications you receive from Rebte by visiting and signing into the Site.
These communication choices do not apply to mandatory service communications that are considered part of the Services, which you may receive periodically unless you cancel the Services.
Short Code Terms of Service for US Customers
In addition to the provisions on communications, notifications etc. in the section above, the following shall apply in relation to SMS messages between RebTel and customers residing in the USA. SMS from RebTel will be sent from the short code number 29436. You can cancel these SMS messages at any time by texting STOP to the RebTel short code 29436. You will not receive any additional messages. If you want to join again, just let us know by sending us an email to firstname.lastname@example.org and we will start sending SMS messages to you again. Should you need help in relation to these SMS messages, text HELP to the RebTel short code 29436. You may also request our help by sending an email to email@example.com. As always message and data rates may apply for any messages sent to you from RebTel and from RebTel to you. You will not receive more than 4 SMS per year from RebTel.
US mobile carriers supported: AT&T, U.S. Cellular, MetroPCS, Sprint, Virgin Mobile, Cricket, Carolina West, Cellcom, C Spire, Cincinnati Bell, Verizon Wireless, Boost and T-Mobile®. T-Mobile is not liable for delayed or undelivered messages.
Security of your personal information
Rebtel uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details are stored on computer systems with limited access in controlled facilities, and credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
Your PIN helps protect your accounts and personal information, and therefore it is your responsibility to keep your PIN confidential. Do not share it with anyone, and make sure you log out before leaving the Site.
Log files and IP addresses
Rebtel uses your IP address to diagnose our server problems and to administer the Site.