Critical Information Summary
Australia Unlimited 30 days
Information about the service
The service
The calling services will allow you to make calls to conventional telephone numbers to Australia. The calling services enable you to place voice calls over the public switched telephone network, terminating on both fixed and mobile telephony networks. In more detail, Rebtel is using virtual local landline numbers and routing parts of the call over the internet. The calling services (however, not all features) are available from smartphone, landline or feature phone. In some cases it is possible to originate a call via 3G or WiFi. Please note that the voice communication service provided by Rebtel is not a traditional telephone service or a replacement for your primary telephone service/subscription. Furthermore, the use of the service is dependent upon the services of third party service providers, including but not limited to your local telecom and/or mobile operator (i.e. your primary telephone subscription).
Bundling
This service is not compatible with any bundling arrangements.
Mandatory components
You will require a fixed line handset or mobile phone to use this service. Handsets are not included as part of this product.
Minimum term
There is no minimum term applicable to this service.
Important Conditions
Australia Unlimited 30 days can be used to make standard calls to international fixed lines and international mobile numbers.
Australia Unlimited 30 days cannot be used for fax and paging services and for calling information and premium voice services.
Australia Unlimited 30 days is valid for 30 days and will auto-renew on day 30. You can cancel the subscription at any time.
Information About Pricing
Recharging
The subscription will auto-renew after 30 days to cancel your subscription go to my.rebtel.com
Minimum Recharge
The minimum recharge amount per card is $5.
Maximum Recharge
The maximum recharge amount per card is $5.
Early Termination Charges
There are no early termination charges applicable to this service.
Unit Pricing Information
| Calling destination (USD) | Call charge (per minute) |
|---|---|
| International fixed number | Not applicable |
| International mobile number | Not applicable |
Other Information
Check your balance
To check your balance log in to your Rebtel account.
https://my.rebtel.com/en/my/account/
Enquires, feedback and complaints
We are committed to ensuring that all feedback and complaints are addressed in an appropriate and timely manner. Please contact us by sending an email to support@rebtel.com if you have any questions, would like to give feedback or to make a complaint.
Telecommunications Industry Ombudsman
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
If you wish to contact the TIO, you can do so as follows:
- Phone: 1 800 062 058
- Fax: 1 800 630 614
- Online: www.tio.com.au/complaints
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions. Summary valid as of August 2016.