Navigating the Feedback Process

We at Rebtel are committed to guiding you through our Feedback Process, ensuring your valuable insights on our products receive the attention they deserve.

 

How to Share Feedback

Connect with us seamlessly through email at support@rebtel.com or utilize our user-friendly online form here. We have to specify that if you want to send anonymous feedback you can do it simply by submitting the feedback without a real name.

 

What Happens After Submission

Once your feedback is submitted, anticipate an acknowledgment within five days, complete with a reference number and an estimated response timeframe.

 

How is Feedback Reviewed?

Our dedicated team delves into your feedback to identify patterns, shaping our ongoing efforts to enhance our accessibility plans.

 

What Actions Are Taken?

Your feedback is a catalyst for action, prompting us to review our offerings or provide additional training for our team.

 

Will I Receive a Response?

Absolutely! Expect timely updates on your feedback, actions taken, and a designated contact person for any further assistance.

 

How is Feedback Used?

 Your insights play a pivotal role in refining our products. Track the progress of your feedback by reaching out to us directly.

 

How is the Process Monitored?

We continually monitor and fine-tune our Feedback Process to ensure optimal responsiveness, reflecting our commitment to enhancing your Rebtel experience. Rebtel will also take all reasonable steps to protect the privacy of feedback providers. We ensure that personal information remains confidential unless the person consents to the disclosure of their personal information.

The person at Rebtel who is responsible for receiving feedback is the Head of Customer Support.

For more information about Rebtel's Feedback process, please contact us by email: support@rebtel.com