Common Questions, Clear Answers

Why is the dial pad not active during a call to make digital selections?

If you're on a call and can’t use the dial pad to enter numbers or select menu options, don’t worry—there’s a reason for that.

Right now, Rebtel doesn’t support calls to toll-free numbers or switchboards. These types of calls can confuse the system into thinking the call has ended, which is why the keypad might not work during the call.

Rebtel is built for smooth, direct calls to regular mobile and landline numbers—that’s where it really shines.
 

Does the person I'm calling need a subscription to receive my call?

Nope! You’re the only one who needs a Rebtel subscription or some calling credit. The person you're calling doesn’t need anything—no account, no app, no extra steps. Just a regular phone to pick up the call.
 

Does the person I'm calling need to have the app installed?

Not at all! You can call any mobile or landline number, and they’ll receive it like a regular phone call. The Rebtel magic happens on your end—no app needed on theirs.
 

Can multiple people use the same account?

Rebtel accounts are made for one person only, so sharing with others isn’t supported and goes against our Terms and Conditions.

That said, you can link up to five of your own numbers (like a personal number, a work number, or an international one). Just note that you can only use one number at a time.
 

Can I use my Rebtel account on more than one device?

Yes, you can! If you switch phones or log in on a different device, your Rebtel account comes with you. Just remember—your account can only be active on one device at a time.
 

I can't find the dial pad in the app!

It’s right where you need it:

1. Open the Rebtel app.
2. Tap Home at the bottom.
3. At the top, you’ll see two options:
   • Pick a contact to call, or
   • Tap the dial pad icon (a grid of 9 dots) to type in a number manually.

Enter the number (country code and all), and tap the call button to get started.
 

Can I share my Rebtel balance or minutes with someone else?

Not through the app at the moment—but we’ve got your back. Just reach out to our support team, and they’ll help you transfer credit manually.
 

How do I report a problem?

Getting help is easy:

• Email: Send us a message at support@rebtel.com for anything from connection issues to billing questions.
• Live Chat: Use the chat option in the Rebtel app or on our website. Our virtual assistant will get you started, and if needed, a real person will step in.