Common Questions, Clear Answers
Why is the dial pad not active during a call to make digital selections?
If you're on a call and can’t use the dial pad to enter numbers or select menu options, don’t worry—there’s a reason for that.
Right now, Rebtel doesn’t support calls to toll-free numbers or switchboards. These types of calls can confuse the system into thinking the call has ended, which is why the keypad might not work during the call.
Rebtel is built for smooth, direct calls to regular mobile and landline numbers—that’s where it really shines.
Does the person I'm calling need a subscription to receive my call?
Nope! You’re the only one who needs a Rebtel subscription or some calling credit. The person you're calling doesn’t need anything—no account, no app, no extra steps. Just a regular phone to pick up the call.
Does the person I'm calling need to have the app installed?
Not at all! You can call any mobile or landline number, and they’ll receive it like a regular phone call. The Rebtel magic happens on your end—no app needed on theirs.
Can multiple people use the same account?
Rebtel accounts are made for one person only, so sharing with others isn’t supported and goes against our Terms and Conditions.
That said, you can link up to five of your own numbers (like a personal number, a work number, or an international one). Just note that you can only use one number at a time.
Can I use my Rebtel account on more than one device?
Yes, you can! If you switch phones or log in on a different device, your Rebtel account comes with you. Just remember—your account can only be active on one device at a time.
I can't find the dial pad in the app!
It’s right where you need it:
- Open the Rebtel app.
- Tap Home at the bottom.
- At the top, you’ll see two options:
- Pick a contact to call, or
- Tap the dial pad icon (a grid of 9 dots) to type in a number manually.
Enter the number (country code and all), and tap the call button to get started.
Can I share my Rebtel balance or minutes with someone else?
Not through the app at the moment—but we’ve got your back. Just reach out to our support team, and they’ll help you transfer credit manually.
How do I report a problem?
Getting help is easy:
- Email: Send us a message at support@rebtel.com for anything from connection issues to billing questions.
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Live Chat: Use the chat option in the Rebtel app or on our website. Our virtual assistant will get you started, and if needed, a real person will step in.
Why Do I Need to Enter My Credit Card for a Free Trial?
We ask for your credit card details to verify your identity and prevent misuse of our free trial. This helps ensure everyone gets a fair chance to try our service.
You won’t be charged during the trial, and your payment info is securely stored and never shared without your consent. You can cancel anytime before the trial ends to avoid any charges.
What is a landline number?
Landline numbers refer to phone numbers connected to a fixed telephone line, also known as a home phone. These phones use cables or wires (like copper or fiber-optic lines) to connect to the telephone network, unlike mobile phones that use wireless signals.
Can I get a detailed Mobile Top Up/Recharge history for my account?
At the moment, we’re unable to generate a Mobile Top Up/Recharge history report for your account. We understand this may be important to you, and we’ve noted your request—we’ll make sure it’s shared with the appropriate team.
In the meantime, we can provide a payment history for your account. This includes:
- All payments you’ve made (credits, subscriptions, top-ups)
- The amounts paid
Please note: We cannot generate a payment history for a specific phone number—only for your overall account.
Why is Puerto Rico not included in the United States plan on Rebtel?
Although Puerto Rico is a U.S. territory, Rebtel treats it as a separate destination for calling purposes due to differences in how local telecom operators handle international versus domestic traffic. This means calls to Puerto Rico are routed differently and may incur different costs compared to calls within the continental United States. As a result, Puerto Rico is not included in Rebtel’s U.S. calling plans and is listed separately to ensure accurate pricing and billing.
How long does the refund take?
Once your refund is processed, it typically takes 2 to 5 business days for the amount to appear in your account. Processing times may vary depending on your bank or card provider.
Can I call without the Rebtel app?
Yes, you can call without the app by using Rebtel’s Local Numbers or Access Numbers:
Local Numbers: Rebtel gives you a unique local number for your contact. Just call that number from your mobile or landline to reach them internationally—no internet or app needed.
Access Numbers: Dial a local Rebtel access number, enter your registered number and PIN, then dial the international number.
Both methods work from any phone, and the person you're calling doesn’t need the app either.
How do I put my call on speakerphone on Rebtel?
You can use your phone’s built-in speaker function during a Rebtel call, just like with regular calls. Once you're on a call, tap the speaker icon on your phone screen to enable speaker mode.
Can you change the phone number for me?
We’re not able to change the phone number for you directly. But you can do it easily in the app:
Open the Rebtel app
Go to Account > My Info
Tap your phone number to update it
Keep in mind, changing your number will require verifying it via SMS.
I want to change my PIN, will it log me out on all of my devices?
Changing your PIN won’t log you out of all your devices, but it’s a good security step if you suspect someone else has access. If you want a fresh login on all devices, you can also choose to log out from all sessions in your account settings.
Can I purchase a physical Rebtel card?
Rebtel doesn’t offer physical calling cards, we’re 100% digital. You can top up, subscribe, or send credit directly through our app or website.
Do you offer business tariffs?
Rebtel is focused on personal and family communication. At the moment, we don’t offer business or corporate plans, but you can still use your account for work-related calls if needed.
Rebtel isn’t available in the App Store/Play Store.
If you're not seeing the Rebtel app in the App Store or Play Store, it might be due to regional restrictions or temporary unavailability. Try this:
Make sure your phone’s region settings are correct
If that still doesn’t work, you may contact our support to assist you further.
Do calls work on airplane mode?
Calls won’t work in airplane mode unless you have Wi-Fi enabled and a strong internet connection. Rebtel needs either Wi-Fi, mobile data, or local access numbers to work, so if airplane mode disables all connections, calling won’t be possible.