Traveling? Don’t Forget to Log Out and Back In When Changing SIM Cards!
If you're traveling and using a different SIM card, there’s one important thing to remember when using Rebtel:
Always log out and log back in with the number you want to use.
Why This Matters
When you switch SIM cards—like getting a local SIM while abroad or going back to your home SIM—Rebtel might still think you're using the old one. If that happens, your calls might be routed through the wrong local number, and you could get charged by your mobile operator, even if you’re using Rebtel.
Real Example
One Rebtel user traveled from Germany to Brazil. They used a Brazilian SIM while there, then switched back to their German SIM after returning. But they didn’t log out and back in. As a result, Rebtel kept routing calls through Brazil’s local number, and the user was charged over €500 for calls.
How to Avoid This
It’s simple:
- Insert your new SIM card.
- Open the Rebtel app.
- Log out.
- Log back in with the number linked to your new SIM.
This refreshes your account and makes sure your calls are routed correctly.
Quick Tips
- Always log out and back in when switching SIMs.
- Double-check the number shown in the app matches your current SIM.
- If you’re unsure, stick to calling via Wi-Fi or mobile data.
💡 This small step can save you from big bills. Make it a habit every time you change your SIM!