Account Restriction/Security Question and Answer
Having Trouble with Your Account? Here’s What You Need to Know
If you’re seeing messages like “Account Restricted” or noticing that you can’t add minutes, make calls, access your account or add a number—your account might be restricted. That can be frustrating, but you’re not alone, and we’re here to help.
Why Is My Account Restricted?
If your Rebtel account has been restricted, it usually means something unusual was detected—but the exact reason isn’t always shown in the app. To understand what’s going on and get it resolved, our support team will need to investigate your account directly.
In many cases, restrictions are triggered by:
Unusual activity flagged by our fraud prevention systems
Policy violations or misuse of the service
Issues related to payment methods or account verification
Attempts to use a phone number that isn't supported or is marked as forbidden
Because these situations often involve sensitive details, they can’t be resolved automatically. Our support team is here to help you look into it and guide you through the next steps.
What can I do if my account is restricted?
We understand how important it is to have uninterrupted access, and we’re sorry for the inconvenience.
Account restrictions can involve sensitive or technical details, so this is something our support team needs to review more closely. We’ll make sure your case is handled with care.
Need Help with a Restricted Account?
If your account is restricted and you’re unable to make calls, add minutes, or use certain features, our support team is ready to help.
Email: Reach out to support@rebtel.com for assistance. Whether it’s a restriction issue, a billing concern, or something else, we’ll take a closer look.
Live Chat: Use the chat option in the Rebtel app or on our website. Our virtual assistant will guide you first, and if needed, a support agent will take over to assist you further.
We’ll investigate the issue and work with you to restore full access as soon as possible.