Payments Questions and Answers
Do you accept American Express credit cards or Mastercards?
- Rebtel accepts payment with American Express,Visa, Visa Electron, MasterCard, Diners Club, Japanese Credit Bank credit, Apple Pay, and debit cards.
- You can also use Maestro Solo and Maestro Switch from the UK and Carte Bleue and Carte Blanche from France.
Purchased credits or balance not showing on the account?
- Still not seeing your balance? Sometimes it takes a few minutes to appear.
- If your payment was completed but you don't see the credits, you can double-check and get in touch with support for a quick fix, and email us at support@rebtel.com
How to check credits/balance?
On the website:
1. Go to Rebtel.com and tap the log-in button at the top-right corner of your screen.
2. Log in using your phone number and your passcode.
3. Once done, you will see your Rebtel Credit Balance in the total balances.
In the app:
1. Go to the app home page.
2. Tap the Services button at the bottom part of your screen.
Once done, you will see your available credits at the top left of the page.
How can I start using the service after purchasing a product or trial?
To get started, we recommend using our app (available on the App Store or Google Play) Once you’ve downloaded and opened the app, you’ll see a bar at the top where you can either select a contact or type in the phone number directly.
Just remember to enter the number in international format (with the country code) for it to go through without any issues.
How can I check the unrecognized charges and payments history?
If you want to review your account activity, you can do so through the app or our website.
You just need to log in to our website, scroll down to account activity, and print or export all. Selecting "print" will print what is visible, while "export all" will send you an email with your full history.
Important: to get your record emailed to your registered email address, you need to verify your email address first, then request your call history/payment history.
Having trouble with payments?
Your payment might not go through if your card has reached its spending limit or doesn't have enough balance to cover the transaction. Try checking your available funds with your bank before retrying.
Could my bank be blocking the payments?
Let’s check a couple of things that might help unlock your payment:
1) Wait a few minutes and try again.
If there have been several attempts in a short time, the system might pause transactions for security. Taking a short break before retrying can sometimes solve it.
2) Check with your bank.
Some banks have extra security settings that may limit online or international payments. A quick call to your bank can confirm if they need to approve the charge. You can also try using another card, if available.
Can we check if something is wrong with my card info?
Check your card details
1) Make sure your card number, expiration date, and CVV are entered correctly; even a small typo can stop the payment.
2) To review or update your card info, go to the Rebtel app > Account > Settings > Payment Settings, and edit if needed.
Once your details are updated, try the payment again.
Is your payment page loading slowly?
1. Try clearing your cookies and browsing history, as stored data can sometimes slow down performance.
2. If the issue persists, try using a different browser or opening the site in an incognito/private browsing window.
3. Also, make sure your browser is updated to the latest version.
Why was I charged?
We will never charge you without your consent or take additional fees. However, if you are paying for a lot of different services at the same time, and it's good to be able to check what you've signed up for!
Rebtel offers two automatic payment functionalities that might be the reason for the charge:
– You have an active subscription
– You have auto top-up enabled on your account It's also some scenarios that describe user behavior that can lead to unrecognized charges.