What do I do if I have issues sending nauta?

Please always consider the following:

  • The email address you use to send a Nauta recharge must be a "permanent Internet Nauta valid account" i.e. user@nauta.com.cu or user@nauta.co.cu

 

  • If the "Send a Recharge" feature is not available in your application, please verify that your credit card is stored in your Rebtel account. You also need to store one or more Cuban phone numbers Remember in your native phone device address book. Please make sure you save these numbers in international format (+53 XXXX). 

Credit_karte.png If your payment has been denied, it will be displayed in red and you will receive an error message. The funds will be back in your bank account 3 to 5 days after the payment attempt. This happens because funds are placed on hold until payment is authorized or rejected by your bank. If you have any questions, please ask your bank.

Check.png Whenever you send a Nauta refill you will receive a message and an email confirmation as the one below. To review a Nauta transaction simply go to the "Account Activity" section on the website or in the application.

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