What are Rebtel's refund policies?
Please take into consideration the following conditions when purchasing one of our products:
- You can get a refund up to 90 days after your purchase if the World Credits have not been used.
- Your balance will not expire as long as you are an active user.
Intro deals and Welcome offers:
- Deals and offers are not refundable.
- Minute buckets cannot be transferred.
- The welcome offer has a validity of 30 days.
- Credit acquired through vouchers, gift tokens or similar are not refundable.
- Your 30-day subscription period will begin once your 7-day trial is complete.
Rebtel Plus member:
- If you are a Rebtel Plus member and you would like to get a refund, please send us an email at firstname.lastname@example.org and include the following information: How did you get Rebtel plus? Why would you like to get a refund?
Recharge (Airtime transfer), Nauta recharge and Prepaid Plans:
- Please double check the recipient's phone number or Nauta account before confirming the purchase
- Mobile Top Up (Recarga/Recharge, Nauta Recharge or Prepaid Plans cannot be transferred, refunded or removed after being sent.
Limited, Country Unlimited and Global Unlimited subscriptions:
- You can cancel your subscription any time
- Unlimited subscription renews every 30 days.
- Minute buckets cannot be transferred into the next month.
Subscriptions are not refundable. An exception can only be made if the subscription has not been used. You can only get a refund up to 90 days after your purchase.
Remember that subscriptions are charged monthly. If you don't want to be subscribed, you can cancel your subscription anytime.
- If you purchased a product by mistake or if you are experiencing issues with one of our products please contact us. Starting a dispute or chargeback will lock your account. Disputes can also lead to online payment difficulties in the future.
- For products purchased in the Apple store, please contact Apple.
- Rebtel reserves the right to deny repetitive refund requests.
- Any abuse of the terms and conditions about refunds hereunder shall lead to the termination of the Agreement.
- If you believe that you are eligible for a refund and your request meets our refund policy please send us an email in English, Spanish or French to email@example.com. You can also contact us by clicking on the "Report a problem" button at the bottom of this page. Refund requests carried out through other means shall not be eligible for the refund.
For more information please take a look at the Rebtel Terms of Service.