What Should I Do If I Have Multiple Rebtel Accounts?
Can I merge two Rebtel accounts?
If you have more than one Rebtel account, our Support team can help you consolidate them so that you keep one primary account.
You can have up to 5 phone numbers registered on one Rebtel account, so you don't need to create a separate account for each phone number.
Why does Rebtel say my phone number already exists?
This usually means your phone number is already registered on another Rebtel account.
If you're trying to add a phone number and receive a message saying it already exists, contact Rebtel Support. We'll check the accounts associated with the number and help you add it to the account you want to keep.
Which account should I keep?
You can tell us which Rebtel account you'd like to keep as your primary account.
If one of your accounts has a subscription or promotional calling product that you've already used, we may recommend keeping that account because used subscriptions and promotional products cannot be transferred to another account.
What happens to my World Credits when my accounts are merged?
We'll review any remaining World Credits before closing your duplicate account.
If your paid World Credits are eligible for a refund, we may be able to refund them to your original payment method.
Unused World Credits may also be eligible to be transferred in some cases.
If your credits have already been converted to another credit type, such as Support credit, different expiration rules may apply. We'll explain this to you before making the transfer.
Can my subscription be transferred to my other account?
No. Subscriptions cannot be transferred between Rebtel accounts.
If you've already used the subscription, we may recommend keeping the account containing that subscription as your primary account.
If the subscription hasn't been used, it may be eligible for a refund. Our Support team will check its refund eligibility before closing the duplicate account.
Can promotional credits or bonus minutes be transferred or refunded?
Promotional credits, bonus credits, and used bonus minutes are not refundable.
Our Support team will review the products and credits on your accounts and let you know what options are available before closing your duplicate account.
Will I lose the other phone numbers on my accounts?
No. If the phone numbers belong to you, they can be added to the Rebtel account you're keeping, provided they meet the account requirements.
You can register up to 5 phone numbers on one Rebtel account.
Why do I need to verify that I own the phone number?
If we find the same phone number on multiple accounts with different email addresses, we may need to confirm that the phone number belongs to you before making any account changes.
We may ask you to provide proof of ownership, such as a phone bill or valid identification.
What information should I provide when asking Rebtel to merge my accounts?
Contact Rebtel Support and tell us that you have multiple accounts or that you're unable to add your phone number because it's already registered.
Let us know which account you'd like to keep. We'll review the accounts and tell you if we need any additional information or verification from you.
What happens to my other account after the merge?
Once we've handled any eligible credits, refunds, subscriptions, or other products, the duplicate account will be closed.
Your eligible additional phone number can then be added to the primary Rebtel account you're keeping.
How will I know when my accounts have been merged?
Rebtel Support will let you know once the duplicate account has been closed and your additional phone number has been added to your primary account.
After that, you can continue using the Rebtel account you've chosen to keep.