How Do Refunds Work at Rebtel?

Can I request a refund from Rebtel?

Yes. Depending on the circumstances, you may be eligible for a refund for:

• World Credits or Calling Credits
• Calling subscriptions
• Mobile Top-Ups (MTU) or Bundles

Refund requests must generally be made within 90 days of the purchase. Requests made outside the 90-day refund window are not refundable.

How long do I have to request a refund?

You must request a refund within 90 days of the purchase.

If more than 90 days have passed, the transaction is no longer eligible for a refund.

How long does it take to receive my refund?

Once your refund has been successfully processed, it normally takes 3–5 business days to receive it.

The exact timing may depend on your payment provider or bank.

Can I get a refund for unused World Credits?

If your World Credits or Calling Credits are eligible and the purchase was made within the 90-day refund window, Rebtel Support can review the transaction and process the applicable refund.

We’ll verify the purchase amount, date, product, and transaction before processing the refund.

Can I get a refund for my calling subscription?

A calling subscription may be eligible for a refund if it meets the refund requirements and was purchased within the 90-day refund window.

If the subscription has already been used for calls, different refund conditions apply and a full refund may not be available. Rebtel Support will review the usage and circumstances of your request.

Can I get a refund if I forgot to cancel after a free trial?

If you received a full subscription charge after a free trial because you didn’t cancel the automatic subscription before the trial ended, contact Rebtel Support.

We’ll review the charge and can process the applicable refund. Your subscription should also be cancelled if you don’t want it to renew again.

Does getting a refund automatically cancel my subscription?

No. Refunding a subscription does not automatically cancel it.

If you also want to stop future renewals, tell Rebtel Support that you want your subscription cancelled when requesting your refund.

Can I get a refund if I already used my subscription?

If you've already used the subscription to make calls, a standard full refund may not be available.

If you experienced a calling problem that prevented the service from working correctly, let Rebtel Support know. We may need to troubleshoot the calling issue and review the circumstances before determining whether a partial refund can be considered.

Can I get a refund because my calls weren’t working?

If you're requesting a refund because you couldn't use the calling service, we'll first help troubleshoot the calling issue.

Depending on the issue and the usage of your calling product, we'll then review whether your purchase is eligible for a refund.

What should I do if I don’t recognize a Rebtel purchase?

If you believe a purchase, call, Mobile Top-Up, credit purchase, or subscription purchase was made without your authorization, contact Rebtel Support immediately.

Unauthorized activity is handled as a security concern rather than a standard refund request. We'll need to review the account and the activity before determining the appropriate next steps.

Can I get a refund for a duplicate Mobile Top-Up or Bundle purchase?

If you believe you were charged more than once for the same Mobile Top-Up or Bundle, contact Rebtel Support.

We'll review the transactions, including the number of purchases, transaction times, destination numbers, products purchased, and whether the transactions were successful.

Transactions made for different phone numbers or different products are generally not considered duplicate charges.

Can I get a refund if my Mobile Top-Up wasn’t received?

If your Mobile Top-Up wasn't received, contact Rebtel Support and let us know that the recipient didn't receive the top-up.

These cases require a specific investigation rather than being handled as a standard refund request.

Why do I need to contact Rebtel from my registered email address?

For your security, we need to verify that the refund request comes from the account owner.

We recommend contacting us using the email address registered to your Rebtel account. If you're contacting us from another email address, additional verification may be required before we can continue with your refund request.

What information should I provide when requesting a refund?

When contacting Rebtel Support, explain which purchase you want refunded and why you're requesting the refund.

Providing details such as the product, purchase date, amount, and the issue you experienced can help us identify the correct transaction and determine its refund eligibility.

If your request also involves cancelling a subscription, make sure to tell us so we can help prevent future renewals.