Why is my payment being declined?

There are several reasons why a payment can be denied.

Please know that your bank or our payment provider authorizes or denies a payment. Rebtel only processes the transaction.

For privacy reasons banks usually don't give details about payments, however, we would like to share some common causes of declined payments:  

  • The debit card has Insufficient funds or has reached its limit
  • The credit or debit card information is incorrect
  • CVV mismatch
  • The credit card is expired 
  • You are making an international purchase 
  • Your card has been previously reported as stolen
  • Your purchase triggered fraud protection
  • Your country is not supported by Rebtel payment providers
  • Your payment attempts have been refused by our payment provider 

Warning.png If you are sure your credit card information is correct, please try again later! There might be a communication error or a technical problem, but please don't try it more than 2 or 3 times because the payment server can detect it as a threat and block payments for a long period of time. If your payment is declined after the second attempt, please contact your bank or our customer server by clicking on "Report a problem" at the end of this article. 

If you get a blank page:

  • On the website: Make sure to update Java is up-to-date on you computer or try to use another browser. 
  • In the application: Reinstall the App. 


Contact our team

Couldn't find the answer?