Why was I charged?
We will never charge you without your consent. However, if you are paying for a lot of different services at the same time and it's good to be able to check what you've signed up for! Rebtel offers two automatic payment functionalities.
Rebtel has two automatic payment systems for your convenience, depending on whether you're using a subscription or world credits to call.
You have an active subscription
If you have purchased one of our subscriptions then you will be charged automatically every 30 days unless you cancel the subscription. You can cancel or re-enable this option at any time from our website or from the app.
To get instructions on how to do this, take a look at our article How do i cancel my subscription? or reach out to support at firstname.lastname@example.org. Support can deactivate it for you, but cannot re-enable it for you.
You have auto top up enabled on your account
If you selected the auto top up option when purchasing your World Credits you will be charged 10 USD when your credit falls below 1 USD. You can turn this option on or off at any time, in the app and on the website.
To get instructions on how to do this, take a look at our article What is auto top-up? or reach out to support at email@example.com.
Other Unrecognized Payments
The following scenarios describe user behavior that can lead to unrecognized charges.
Opening multiple accounts
If you've created a new account when you got a new phone number it is possible you left your old account with an active subscription which has renewed automatically. If you reach out to our support team at firstname.lastname@example.org we will cancel the subscription for you. If it hasn't been used at all we will refund you, and cancel the account.
Please keep in mind that you can have up to five different phone numbers registered to the same account, so the next time you get a new phone number just add it to your existing account by following these instructions!
Sharing payment details with friends and family
If you've shared your payment details with your friends and family and they have used your card to pay for Rebtel products please contact email@example.com. We will need you to prove that you are the true owner of the card, and will then be able to remove your payment information from the account.
To prove ownership of your card please send support a PDF copy of your bank statement with all sensitive information removed. We do not need your personal details, please do not send them to us! We only need to see the last four digits of the card, the Rebtel payment, and the type of card.
Please do not share your credit card information with your friends and family. The responsibility for what your friends and family do with your credit card information will fall on you, as the card owner, and you will be affected by the consequences of their actions including charges on your card that you do not recognize.
Sharing Rebtel login information with friends and family
If you have shared your Rebtel login information with friends and family they will have the same access to your account that you have. What that means is that, if you have your credit card linked to your account, they can make purchases or trigger auto top-up if it is enabled on your account without your express permission. Rebtel accounts were not designed to be shared, so there is no way to allow a family member access to only some aspects of your account.
If you wish to take the risk of sharing your account with friends and family against our sincere recommendation not to, please do not do so over social media. Call the person on the phone and make sure that the person asking for your details is in fact the person you know, and not someone that obtained access to their social media account. We cannot protect your account if you share access to it.